Welcome to Ontoptravels, your trusted partner in creating unforgettable travel experiences. We understand that sometimes plans change, and we’re committed to providing you with a transparent and fair refund policy. Please take the time to review the following terms and conditions carefully.

1. Cancellation and Refund Eligibility:

1.1. Full Refunds: We offer full refunds for cancellations made within 14 days prior to the scheduled departure date. To request a refund, please contact our customer service team at least 3 weeks in advance of your departure date.

1.2. Partial Refunds: For cancellations made within 7days  of the departure date, we may offer partial refunds or travel credits, subject to our discretion and the terms outlined in your booking agreement.

1.3. Non-Refundable Services: Please note that certain services or packages may be non-refundable or have unique cancellation policies. These may include but are not limited to:

• Airline tickets
• Hotel reservations during peak seasons
• Special events or tours

2. Refund Processing Time: Refunds will be processed within 4-6 weeks from the date of cancellation approval. Please allow additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution.

3. Refund Request Procedure: To initiate a refund request, please follow these steps:

• Contact our customer service team via email, phone, or live chat.
• Provide your booking details, including your reservation number and travel dates.
• Clearly state the valid reason for cancellation.

4. Eligibility for Refund: In order to be eligible for a refund, the following conditions must be met:

• The cancellation request must be made within the specified timeframe.
• The booking must be made directly through ontoptravels.com or an authorized agent.
• The booking must comply with the terms and conditions outlined in your booking agreement.

5. Refund Exceptions: Refunds may not be applicable in the following circumstances:

• No-shows or missed departures without prior notification.
• Cancellations due to reasons beyond our control, such as natural disasters, political unrest, or airline strikes.
• Cancellations made after the specified deadline.

6. Refund Disputes: If you believe that you are entitled to a refund under our policy and your request has been denied, you may submit a formal dispute. Please provide any relevant documentation or evidence to support your claim. Our team will review your case and respond within 7 days.

7. Modification of Refund Policy: Ontoptravels reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly for any updates.

8. Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way and ensure your travel experience with us is seamless and enjoyable.

Conclusion: At Ontoptravels.com, we strive to provide exceptional customer service and transparency in all aspects of our business, including our refund policy. We appreciate your trust in us and look forward to helping you create lifelong memories through our personalized travel experiences.

By providing a comprehensive refund policy, Ontoptravels aims to instill confidence in customers while ensuring transparency and fairness in all transactions.